EBGAME (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit or make a purchase from our online store.
1. Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect information such as:
- Your full name
- Billing and delivery address
- Email address
- Phone number
- Payment and transaction information
- Order and purchase history
- Information you provide when contacting our customer support
- Technical information such as IP address, browser type, device information and website activity
We only collect information that is reasonably necessary for operating our business and providing our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of products
- Process payments and refunds
- Provide customer support
- Communicate with you about your orders and enquiries
- Improve our website, products and services
- Prevent fraud, misuse and other unlawful activity
- Send promotional communications where permitted by law and where you have provided consent
- Comply with our legal and regulatory obligations
3. Payment Information
Payments may be processed through secure third-party payment providers. We generally do not store your complete credit or debit card details on our own systems.
Payment providers may collect and process your payment information in accordance with their own privacy policies and terms.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website and support website functionality.
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
5. Sharing Your Personal Information
We may disclose your personal information to trusted third parties where reasonably necessary to operate our business, including:
- Payment processors
- Delivery and shipping providers
- Website hosting and technology providers
- IT and security service providers
- Marketing and analytics providers
- Professional advisers and service providers
We may also disclose information where required or authorised by Australian law, including where necessary to comply with legal obligations, prevent fraud or protect our rights.
We do not sell your personal information to third parties.
6. Overseas Disclosure
Some of our service providers may be located outside Australia or may store or process information overseas. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with applicable Australian privacy requirements.
7. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. You provide information to us at your own risk.
8. Accessing and Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details provided below. We may need to verify your identity before processing your request.
9. Marketing Communications
If you have subscribed to receive marketing communications from us, we may send you information about products, special offers, promotions and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.
10. Children’s Privacy
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children where doing so would be unlawful.
11. Data Breaches
If we become aware of an eligible data breach involving personal information, we will take the steps required under applicable Australian privacy laws, including the Notifiable Data Breaches scheme where applicable.
12. Australian Privacy Law
EBGAME aims to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Nothing in this Privacy Policy limits any rights you may have under Australian consumer or privacy law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
14. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related complaint, please contact us:
EBGAME
Australia
Email: support@ebgame.shop
Website: www.ebgame.shop
We will endeavour to respond to privacy enquiries and complaints within a reasonable period.
EBGAME
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