Welcome to EBGAME. These Terms and Conditions of Sale (“Terms”) apply to purchases made through our online store and govern the sale of our products, including premium computers, iPads, gaming PCs and other electronic products.
By placing an order with EBGAME, you agree to these Terms.
1. About EBGAME
EBGAME is an Australian-based online retailer specialising in electronic products, including premium computers, iPads, gaming PCs and related technology products.
In these Terms, “EBGAME”, “we”, “us” and “our” refer to EBGAME.
2. Products and Product Information
We aim to ensure that all product descriptions, images, specifications and prices displayed on our website are accurate and up to date.
However, product images may vary slightly from the actual product due to screen settings, photography or manufacturer changes.
We reserve the right to correct errors, update product information and make reasonable changes to product availability without prior notice.
3. Prices
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Where applicable, prices include Goods and Services Tax (GST).
Shipping and delivery charges, if applicable, will be displayed during the checkout process before you complete your purchase.
We reserve the right to change prices at any time. A price change will not affect an order that we have already accepted, except where required by law.
4. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send you an order confirmation email. An order is not necessarily accepted until we have confirmed the order and, where applicable, received payment.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or an obvious website error.
If we cancel an order after payment has been received, we will provide an appropriate refund.
5. Payment
We accept the payment methods displayed on our website at checkout.
Payment must be successfully completed before an order is dispatched, unless otherwise agreed by EBGAME.
Payments may be processed by third-party payment providers. We do not generally store complete payment card details on our own systems.
6. Availability
All products are subject to availability.
If a product becomes unavailable after you have placed an order, we will contact you and may offer an alternative product, a revised delivery arrangement or a refund, as appropriate.
7. Shipping and Delivery
We deliver products to locations within Australia where delivery is available.
Estimated delivery times are provided as a guide only and may vary depending on your location, the delivery provider, product availability and other circumstances beyond our reasonable control.
Once your order has been dispatched, you may receive tracking information where available.
You are responsible for providing accurate delivery details. If incorrect or incomplete information causes a delivery issue, additional delivery costs may apply where permitted by law.
8. Risk and Ownership
To the extent permitted by law, ownership of the products passes to you once full payment has been received.
Risk in the products will pass in accordance with applicable Australian law. Nothing in these Terms is intended to exclude or limit any rights you have under the Australian Consumer Law.
9. Returns and Change of Mind
If you simply change your mind about a purchase, EBGAME may accept a return at its discretion and subject to the return conditions displayed on our website.
Unless otherwise stated, change-of-mind returns may be subject to conditions such as:
- The product being unused and in resalable condition
- Original packaging and accessories being included
- Proof of purchase being provided
- The return being requested within the applicable return period
Change-of-mind returns do not affect your rights under the Australian Consumer Law.
10. Faulty, Damaged or Incorrect Products
If a product is faulty, damaged, significantly different from its description, or otherwise does not meet a consumer guarantee under Australian law, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.
Please contact us as soon as reasonably possible if you believe you have received a faulty, damaged or incorrect product.
We may ask for reasonable information, photographs or other evidence to help assess the issue.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
11. Manufacturer Warranties
Some products may come with a manufacturer’s warranty in addition to your rights under the Australian Consumer Law.
A manufacturer’s warranty is provided by the relevant manufacturer and may be subject to its own terms and conditions.
Your rights under the Australian Consumer Law apply independently of any manufacturer’s warranty.
12. Electronic Products and Software
Certain products may include operating systems, software, licences, subscriptions or third-party services.
Your use of such software or services may be subject to additional terms imposed by the relevant manufacturer or software provider.
For products such as computers, iPads and gaming PCs, compatibility with third-party software, games, accessories or peripherals may vary.
13. Promotions and Discount Codes
Promotional offers, discount codes and special prices may be subject to additional conditions.
Unless expressly stated otherwise, promotional codes cannot be combined with other offers and may be limited by product, quantity, customer or promotional period.
We reserve the right to withdraw or amend a promotion where permitted by law.
14. Website Use
You agree to use our website lawfully and not to:
- Interfere with the operation or security of the website
- Attempt to gain unauthorised access to our systems
- Use the website for fraudulent or unlawful purposes
- Copy, reproduce or exploit website content without permission
- Submit false or misleading information
We may restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems.
15. Intellectual Property
All content on the EBGAME website, including text, logos, graphics, photographs, product descriptions and other materials, is owned by or licensed to EBGAME or its relevant third-party providers.
You must not reproduce, modify, distribute or commercially exploit our content without our prior written permission, except where permitted by law.
16. Limitation of Liability
To the maximum extent permitted by law, EBGAME is not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any liability, right or remedy that cannot legally be excluded under Australian law.
Where a limitation of liability is permitted by law, our liability will be limited to the extent permitted by applicable law.
17. Events Beyond Our Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruptions, telecommunications failures, cyber incidents, government actions or other unforeseen events.
Where such an event occurs, we will take reasonable steps to minimise any resulting disruption.
18. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website and purchasing from EBGAME, you acknowledge that your information may be collected and used as described in our Privacy Policy.
19. Australian Consumer Law
These Terms are governed by the laws of Australia.
Nothing in these Terms is intended to exclude, restrict or modify the rights and remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot legally be excluded.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or removed to the extent necessary, while the remaining provisions will continue to apply.
20. Changes to These Terms
We may update these Terms from time to time.
The version published on our website at the time of your purchase will generally apply to that purchase, subject to any rights or obligations imposed by law.
21. Contact Us
If you have any questions about these Terms, your order, a return or a product, please contact us:
EBGAME
Australia
Email: support@ebgame.shop
Website: www.ebgame.shop
We aim to respond to customer enquiries as soon as reasonably possible.
EBGAME
Premium Computers • iPads • Gaming PCs • Electronics