At EBGAME, we are committed to providing a reliable and convenient delivery service for our customers. We ship premium computers, iPads, gaming PCs and other electronic products to customers in Australia and around the world.
1. Free Shipping
We offer free shipping on all orders.
Australia
Orders delivered within Australia are shipped free of charge and are generally delivered within 3 business days.
Rest of the World
For international orders outside Australia, we offer free shipping, with estimated delivery within 7–14 business days.
Please note that international delivery times may vary depending on the destination country, customs clearance, local delivery services and other circumstances beyond our control.
2. Order Processing
Orders are generally processed and prepared for dispatch as soon as possible after payment has been successfully received.
Processing times may vary depending on product availability, order volume and other circumstances.
Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.
3. Delivery Times
The delivery timeframes provided below are estimates:
- Australia: Free delivery within approximately 3 business days
- International: Free delivery within approximately 7–14 business days
Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, transport disruptions, customs processing, public holidays or other unforeseen events.
4. Tracking Your Order
Where tracking is available, we will provide tracking information once your order has been dispatched.
You can use the tracking details provided to monitor the progress of your delivery.
5. International Orders and Customs
For orders shipped outside Australia, the destination country may impose customs duties, import taxes, GST/VAT or other charges.
Any customs duties, taxes or import charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.
EBGAME is not responsible for delays caused by customs authorities.
6. Delivery Address
Please ensure that your delivery address, contact details and other information provided at checkout are accurate and complete.
EBGAME is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer. If a parcel is returned to us because of an incorrect address, additional shipping costs may apply where permitted by law.
7. Damaged or Missing Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product where appropriate.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so that we can assist you in investigating the delivery.
Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable consumer protection legislation.
8. Delays Beyond Our Control
While we work with reliable delivery providers, some delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Transport or courier disruptions
- Customs delays
- Public holidays
- Government restrictions
- Unexpected operational disruptions
We will make reasonable efforts to assist you and keep you informed where a significant delivery delay occurs.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
EBGAME
Australia
Email: support@ebgame.com
Website: www.ebgame.shop
We are happy to assist you with any delivery-related enquiries.
EBGAME
Premium Computers • iPads • Gaming PCs • Electronics