At EBGAME, we want you to be satisfied with your purchase. This Returns & Refund Policy explains how returns, refunds and exchanges are handled for products purchased from our store, including premium computers, iPads, gaming PCs and other electronic products.
1. 14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a change-of-mind return, the product must generally:
- Be returned within 14 days of delivery.
- Be unused and in its original condition.
- Include the original packaging, accessories, manuals and other items supplied with the product.
- Be accompanied by valid proof of purchase.
Due to the nature of electronic products, products that have been activated, significantly used, damaged or altered may not be eligible for a change-of-mind return, where permitted by law.
2. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or does not meet the consumer guarantees provided under the Australian Consumer Law (ACL), please contact us as soon as reasonably possible.
Depending on the circumstances and your rights under Australian law, you may be entitled to a repair, replacement, refund or another appropriate remedy.
These rights apply regardless of our 14-day change-of-mind return period.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
3. How to Request a Return
To request a return, please contact our customer service team with:
- Your order number
- Your name and contact details
- The product you wish to return
- The reason for the return
- Photos or other information where reasonably required
We will provide you with instructions on how and where to return the product.
Please do not send a product back without first contacting us and receiving return instructions.
4. Return Shipping
For change-of-mind returns, the customer may be responsible for the cost of returning the product to EBGAME, unless otherwise stated by us.
If the product is faulty, damaged, incorrect or otherwise covered by a consumer guarantee, we will handle return shipping in accordance with your rights under applicable Australian law.
5. Refunds
Once we receive and assess the returned product, we will process an approved refund.
Approved refunds will generally be issued to the original payment method.
Refunds will be processed within 14 days after the return has been approved and the necessary assessment has been completed.
The time it takes for the funds to appear in your account may also depend on your bank or payment provider.
6. Products Not Eligible for Change-of-Mind Returns
Where permitted by law, change-of-mind returns may not be accepted for products that:
- Have been used or damaged after delivery.
- Are missing original components or accessories.
- Have been modified or tampered with.
- Cannot reasonably be resold due to their condition.
- Have been personalised or configured specifically for the customer.
This does not affect your rights where a product is faulty or otherwise covered by the Australian Consumer Law.
7. Exchanges
If you wish to exchange a product due to a change of mind, please contact us within 14 days of receiving your order.
Exchanges are subject to product availability and the applicable return conditions.
Where an exchange is not available, we may offer a refund where appropriate.
8. Sale and Promotional Items
Sale and promotional products may be subject to specific return conditions disclosed at the time of purchase.
However, products covered by consumer guarantees under Australian law remain subject to those legal rights.
9. Consumer Guarantees
EBGAME complies with applicable Australian consumer protection laws, including the Australian Consumer Law.
The Australian Consumer Law provides consumers with certain guarantees regarding products, including that products are of acceptable quality, fit for any disclosed purpose and match their description.
Our return policy does not remove or reduce any rights or remedies that cannot legally be excluded.
10. Refund Delays
If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please first check with your bank or payment provider.
If you still cannot locate the refund, please contact us so we can assist you.
11. Contact Us
For return or refund enquiries, please contact:
EBGAME
Australia
Email: support@ebgame.shop
Website: www.ebgame.shop
Please include your order number in your enquiry so that we can assist you as quickly as possible.
EBGAME
Premium Computers • iPads • Gaming PCs • Electronics